First, please allow me to apologize for the inconvenience you have
faced. It is certainly not our intention to cause you any
frustration, and I am sorry that this has been the case.
I understand your concern, as well as your desire to get this matter
resolved quickly. To help prevent unauthorized charges to your
credit card, certain orders must go through a manual review process
that takes 1-2 business days.
I'm sorry, but there is no way to speed up this process. We greatly
appreciate your patience with our security measures.
Hence, at this time, no one can change the shipping address since
the manual review process is being done.
Hence, you may try little later to change the shipping address. To
help you better, you may cancel this order and place a new order
with correct address.
Rest assured, once we have completed our review process and received
authorization from your bank to proceed with the charge, we will
begin processing your order.
I'm sorry, but we are unable to contact you directly by phone as you
requested in your e-mail message. Our Customer Service Centers are
located around the world and some may not have the ability to make
outgoing calls or determine an appropriate time to contact customers
by phone. For this reason, we've added an option in our Help pages
where customers can click a button and enter their phone number to
contact us by phone.
Please call us when it's convenient for you. You may use either
the "contact us by phone" on our web site or call one of the numbers
below. We're available 24 hours a day, 7 days a week at:
U.S. and Canada: 1-800-201-7575
International: 1-206-266-2992
I again apologize for any inconvenience caused to you.
Thank you for shopping at Amazon.com.
