Khalid-S
Executive Member
Hello Khalid!
Thank you for writing Xbox Customer Support!
I do apologize for the inconvenience. I understand that you want to change your email address on your Xbox live account.
You cannot change the Windows Live ID account that is associated with your Xbox Live gamer profile.
This behavior is by design. The Windows Live ID credentials that you used when you added Xbox Live to your gamer profile are permanently associated with your Xbox Live enabled profile.
Even if you cancel your Xbox Live account, you cannot use the same Windows Live ID account together with a new Xbox Live enabled profile. Your Windows Live ID credentials are permanently linked to a specific Xbox Live enabled profile. You cannot break this link.
If your current account is parentally controlled and the child becomes an adult, your account will continue to be parentally controlled. You must have the owner of the Windows Live ID account who established parental controls on your account turn off those parental controls so that you can use the Xbox Live enabled profile without restrictions.
For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 1am EST/ 6am to 10pm PST/9am to 12mn Central Time.
Thank you for writing Xbox Customer Support!
I do apologize for the inconvenience. I understand that you want to change your email address on your Xbox live account.
You cannot change the Windows Live ID account that is associated with your Xbox Live gamer profile.
This behavior is by design. The Windows Live ID credentials that you used when you added Xbox Live to your gamer profile are permanently associated with your Xbox Live enabled profile.
Even if you cancel your Xbox Live account, you cannot use the same Windows Live ID account together with a new Xbox Live enabled profile. Your Windows Live ID credentials are permanently linked to a specific Xbox Live enabled profile. You cannot break this link.
If your current account is parentally controlled and the child becomes an adult, your account will continue to be parentally controlled. You must have the owner of the Windows Live ID account who established parental controls on your account turn off those parental controls so that you can use the Xbox Live enabled profile without restrictions.
For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 1am EST/ 6am to 10pm PST/9am to 12mn Central Time.
